Shipping policy


Orochi Pickleball Gear Shipping Policy

 

Last Updated: 11/27/2024

 

Overview

 

Thank you for shopping with Orochi Pickleball Gear! We are committed to providing you with the highest standards of service, including prompt and reliable shipping. This Shipping Policy outlines our procedures for shipping, delivery times, and associated fees.

 

Shipping Methods and Providers

 

We utilize several trusted shipping carriers to ensure your order is delivered on time. These include but are not limited to:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL for international shipments

 

Processing Time



  • Orders are typically processed within 1-2 business days after the order is placed, excluding weekends and holidays.
  • Processing time might be extended during sales, holidays, or other high-volume periods.

 

Shipping Rates & Times

 

Domestic Shipping (USA):

  • Standard Shipping: Free on orders over $50. Otherwise, shipping rates are calculated at checkout based on order weight and distance.
    • Estimated Delivery: 5-7 business days.

 

Shipping Charges



  • Free Shipping: Available on all domestic orders over $50.
  • Other Shipping: Rates are determined by weight, dimensions, and delivery location. You will be able to see the exact shipping charges before confirming your purchase.

 

Delivery



  • We aim to ship all orders on time, but we are not responsible for delays caused by the shipping carrier, weather, or other unforeseen circumstances beyond our control.
  • Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor your package's journey to your doorstep.

 

Address Accuracy



  • Please ensure your shipping address is correct at checkout. We cannot be held responsible for misdirected shipments due to incorrect address information provided by the customer.

 

Order Tracking



  • Once your order ships, we'll send an email with your tracking number so you can follow your order's progress.

 

Signature on Delivery



  • For orders of high value or as required by certain shipping methods, a signature upon delivery might be required.

 

Shipping Policy Changes



  • Orochi Pickleball Gear reserves the right to modify this Shipping Policy at any time, so please review it frequently.

 

Contact Us



  • If you have any questions or concerns about your shipment, please contact our customer service team at orochipickleball@gmail.com.

 

Disclaimer



  • While we strive to provide the most accurate shipping estimates and service, delays can occur for which Orochi Pickleball Gear will not be liable. We encourage you to contact us with any issues, and we will do our best to assist.

 

By placing an order with Orochi Pickleball Gear, you agree to our Shipping Policy. Remember, this policy is subject to change without notice, so it's a good idea to check back periodically for updates.